Companies globally have been investing massive amounts of money in technology that could allow them to communicate with the customers in a language they are familiar with. Isn’t that amazing!! So how can technology or a system understand a human language, decipher the words, sentences, understand the meaning and respond with a correct solution? Natural Language Processing (NLP) is the right technology that has come to our rescue. What does NLP mean and how businesses across the globe are leveraging its benefits?